Cancellation Policy

1. Standard Room Reservations

• Free Cancellation: You may cancel or modify your reservation free of charge up to 48 hours prior to the 10:00 AM check-in time on your scheduled date of arrival.
• Late Cancellation: Cancellations made within 48 hours of arrival will incur a charge equivalent to the first night's room rate.
• No-Shows: If you fail to arrive without notifying us, the full amount of your booked stay may be charged.

2. Non-Refundable / Special Offers

Reservations booked under specific promotional offers, discounted rates, or advanced purchase packages may be strictly non-refundable and non-modifiable. Please check the specific terms of your offer at the time of booking.

3. Refund of Caution Fee

The refundable caution fee of ₦20,000 (or equivalent) collected upon check-in will be fully refunded at checkout, provided no damages to the room or hotel property have occurred, and no outstanding room service balances remain.

4. How to Cancel

To cancel or modify a reservation, please use the link provided in your booking confirmation email, or contact our Reservations Desk directly via phone or email. Cancellations are only valid once you receive a confirmation email of the cancellation from our team.